Shipping policy

Shipping Policy – Soline Eyewear

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

  • Netherlands: 1-3 business days

  • Europe: 5–12 business days

  • International: 7–15 business days

Please note that these are estimated delivery times and may vary due to external factors.

Shipping Costs

Shipping costs are calculated at checkout unless stated otherwise.
We may offer free shipping promotions from time to time.

Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • High demand periods

Customs & Import Duties

For international orders, customs fees or import duties may apply.
These charges are the responsibility of the customer.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery.

We will investigate the issue and provide a suitable solution.

Incorrect Address

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided, we cannot guarantee delivery or refunds.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Contact

For any questions regarding shipping:

Email: soline.eyewear@outlook.com

 

Als je wilt, kan ik deze policy nog:

  • agressiever maken voor meer conversie (dropshipping stijl)

  • of juist strakker juridisch maken (EU compliant + minder refunds)